Last Updated: 13 Nov 2025
Clear Bills Pty Ltd (“ClearBills”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website or services.
1. Information We Collect
We may collect the following types of personal information:
- Your name, phone number, and email address.
- Your address and postcode (to help us check NBN or energy availability in your area).
- Information about your current service provider, usage, or preferences.
- Any communication you have with us (via phone, email, or online form).
We may also collect non-personal information such as website usage data, browser type, and cookies to improve your experience.
2. How We Collect Your Information
We collect information when you:
- Submit your details on our website forms.
- Speak with one of our agents by phone or chat.
- Interact with our advertising or social media pages.
- Opt in to receive comparison offers or updates.
3. How We Use Your Information
We use your information to:
- Compare and recommend NBN and other household service plans.
- Contact you about offers, services, or updates related to your enquiry.
- Improve our website, products, and customer experience.
- Meet our legal and compliance obligations.
4. Disclosure to Third Parties
We may share your information with:
- Our authorised service partners and providers to facilitate your connection or comparison.
- Regulatory or law enforcement agencies when required by law.
- Trusted technology and marketing partners who help us operate our services.
We do not sell your personal information to third parties.
5. Marketing Communications
By submitting your details, you consent to being contacted by ClearBills and its partners about relevant products and services.
You can opt out of marketing at any time by emailing us at sales@clearbills.com
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Your data may be stored securely in Australia or with reputable third-party providers who comply with equivalent privacy standards.
7. Cookies and Website Tracking
Our website uses cookies and analytics tools to improve functionality and user experience.
You can manage or disable cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
9. Contact Us
If you have any questions, feedback, or complaints about our privacy practices, please contact us:
Clear Bills Pty Ltd
Email: [sales@clearbills.com]
Website: www.clearbills.com.au